This policy explains how Sayo Silver collects, use and store your information. Sayo Silver respects your privacy and upholds the confidentiality of information of individuals whether they be user, visitor or customer. It is important to us that you are comfortable with the way we use and store your information. By using this website, you acknowledge and agree to this privacy policy and also agree to the Terms and Conditions of this website. In this privacy policy, “we”, “our”, “ours” means Sayo Silver Nigeria Limited and “you”, “your”, “yours” means you the individual. The privacy policy explains what personal information we collect about you, how and why we use it, who we disclose it to, and how we protect your privacy. It also sets out your rights in relation to your personal information. This privacy policy is in tandem with any relevant online Terms and Condition of sale, Terms of use or any other policies about the use of your personal information.

 

INFORMATION WE COLLECT
We may require visitors or customers who visit our website to provide information such as your name, phone number(s),credit/debit card number, contact address, billing address(for delivery)and other such personal information as relates to your online shopping activity or registering your interest in services we provide or enquiries made by you.

 

WHY WE COLLECT YOUR INFORMATION

  1. Processing your orders: Whenever you make a purchase in store or online that will be delivered, collected or provided at a later date, we will use your information to fulfil your order and to protect you from fraudulent transaction. We may use third party couriers to deliver your goods and will need to share your contact information with the courier.
  2. Product development: We use your personal information for analysing your preferences, and noting trends and statistics. We do this by sharing your personal data with third parties who help us segment and understand our customers. It is in our legitimate interests to process personal information to develop products and services.
  3. Exchange and returns: We will use your personal information to process exchanges or product returns to gather feedback from you, respond to requests or complaints.
  4. Loyalty scheme: Your personal information enables you to participate in our customer loyalty schemes and manage your membership.
  5. Marketing communications: We may use your personal information to send you information about our products and services. Please note that at any point, you are free to opt in or out of receiving these marketing communications from us by contacting us or unsubscribing.
  6. Legal requests: We may disclose your personal information if we are required to do so by law or requirement of a competent authority.

ACCURACY OF YOUR PERSONAL INFORMATION

We keep personal information as accurate, complete and up to date as necessary taking into account its use and the interest of our customers. You are responsible for informing us about changes to your personal information and for ensuring that such information is accurate and current.

YOUR RIGHTS

You have the rights to:
  1. Access your personal information and request for rectification if necessary.
  2. Put restrictions on processing your personal information and objection to the processing of your personal information.
  3. Withdrawal of consent after providing consent to the processing of personal information.
  4. Request erasure and /or portability of your personal information.
  5. 5. You have the right to contact us (via email/call) to bring to our attention if you believe that your rights have been breached or that your personal information has been compromised and we commit to rectifying the situations that make you uncomfortable.

CCTV

The use of CCTV in our store is purely to ensure your safety and for the prevention and detection of crime. Please be aware that if we are requested to provide CCTV images of you and any other personal information relating to you by the police or any other regulatory or government authority investigating suspected illegal activities we are obliged to do so.

 

SECURITY POLICY
Sayo Silver website uses software to provide high level encryption technology basically for the security of the website. Even though, we make use of advanced security measures to protect your information against loss, misuse, and alteration as is the case with all computer networks linked to the internet, we cannot guarantee you that your personal information or communications will be secured. We would never give out your personal information to any third party. We will never contact you by email to ask you to send or confirm any of your personal details, if we need any information of this nature we will only contact you by telephone. Do not disclose any sensitive information such as passwords, credit card information via email. You are expected to keep password created to access certain parts of the website confidential.

COOKIES

Our website makes use of cookies. Cookies are small text files generated when you visit our website or use our online services that reside on your computer to identify your browser. Cookies are safe and cannot be used to deliver a virus. Most web browsers are set to accept cookies. Some cookies are needed for the proper functioning of website. Examples of where these cookies are used include: to store how many items are in your shopping bag, to determine anonymously when you are signed in and to determine which currency we should use based on your preferred delivery location when displaying prices to you. Other cookies are used for analytics purposes which help us understand how and when you first visited our site, the frequency of your visits and how much time you spent on our site. Some cookies are used to create personalized advertisements tailored to your needs when you visit other selected websites after your visit to Sayo Silver.com. These advertisements will be in the form of banners showing products we believe you will be interested in based on your former browsing patterns on our website. Most web browsers are set to accept cookies. If you do not wish to accept cookies, when using SayoSilver.com, you can change your browser settings so that cookies are not accepted. If you choose to do this, please be aware SayoSilver.com may no longer function as intended.

 

EFFECTIVE DATE AND CHANGES TO THIS PRIVACY POLICY

This privacy policy was last updated in February 2019.We reserve the right to change this privacy policy from time to time and to notify you by publishing an updated version of the policy on the Sayo Silver website at sayosilver.com. If we specially change the way in which we use your personal information or if we need to notify you about a change to the information that we held about you, we will specifically contact you.

 

HOW TO CONTACT US

Questions, comments and feedbacks regarding Sayo Silver Nigeria Limited Privacy Policy or the data collection practices outlined herein are welcome.

 

You can contact us as follows:
By email:
Info:@sayosilver.com
By telephone:
+2349060004644, +2348099923330